4/27

跟天藍買過幾次包包 也知道他們要等很久
                                                                               
但這次真的太讓人生氣了!!!!!!
                                                                               
4/1跟朋友一起合買下標了4個包包 總共2千多
                                                                               
4/2我們就去郵局匯款了
                                                                               
4/19看到匯款系統顯示我們的包包已用郵局包裹寄出
                                                                               
想說等著收包裹就好 大概20號或21最慢22就可以收到了吧
                                                                               
誰知道都已經23號了連個包裹的影子都沒有= =
                                                                               
查了匯款系統上的包裹編號
                                                                               
結果竟然顯示編號錯誤(需要14或20碼)

天藍上面只顯示12碼......
                                                                               
circle's的訂單在21號寄出 隔天就收到了耶!!!
                                                                               
後來我去問天藍客服 第一次他們只給我包裹編號讓我自己查
                                                                               
可是還是給我12碼的那個編號啊!!! 都說了要14碼或20碼才能查ˋˊ
                                                                               
實在是......(怒) 然後我就再去問客服
                                                                               
--- 客服回答如下 ---
                                                                               
您好,因這邊查詢您的包裹宅配告知包裹破損,
                                                                               
目前商品在退回的路途中,為了不耽誤您收貨權益,
                                                                               
賣場會在下周一為您重新寄出一份商品,再麻煩您多多留意包裹哦,謝謝您呦

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他說星期一就寄出那我再等一下吧!
                                                                               
昨天去看匯款系統卻發現我的訂單原本是都到貨的
                                                                               
卻變成某一個包顯示"缺貨"
                                                                               
看到的時候整個火大!!! 很生氣的又去煩客服
                                                                               
--- 客服回答如下 ---
                                                                               
您好喔,不好意思,因宅配退回時Y901F9此款商品已遺失,
                                                                               
不清楚您是否要先將其他商品先寄給您呢?
                                                                               
金額部分是需在第一次取貨時一次付清全額,
                                                                               
後到的商品會使用宅配不收款方式寄出喔,請您確認後請再告知喔
                                                                               
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我明明就已經匯款完畢了!!! 還要付清什麼全額?!
                                                                               
我實在很懷疑他們真的有把包包寄出嗎?
                                                                               
剛剛我去看匯款系統 發現我的訂單現在變成一共有2個包是"缺貨"
                                                                               
他們有弄清楚我的訂單是哪張嗎?
                                                                               
昨天看是一個包包顯示追加中 今天去看怎麼又有一個包包也在追加中?
                                                                               
他們是把我訂單的包包先給別人然後讓我等追加嗎?
                                                                               
                                                                               
天藍小舖 完全黑掉了..........
                                                                               
我跟朋友討論後 是希望能把全額退給我們 不想等了 :'(((
                                                                               
跟大家分享這個令人非常不愉快的購買經驗
                                                                               
希望大家不要碰到這種事(T^T)

 

 

4/27 night

問了客服 他們不願意讓我們全部退款
只說會拆單把現貨寄出 剩下缺貨那個等到貨之後會再補寄...
我想也只能這樣了
                                                                               
但我很生氣的是明明就缺貨 為了趕在跟買家說的期限之內寄出
這樣類似欺騙的行為真的很糟糕 我寧願你說缺貨我還願意慢慢等
不要耍這種拖延的手法.....
                                                                               
對天藍真的很失望 以前也買過好幾次也沒發生這種事
偏偏遇上了 一次就讓我怕了 唉= ="
                                                                               
以後寧願多花點錢買貴也沒關係 服務態度真的很重要啊!

 

 

 

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    Miss Toffee

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